COVID-19 Update: Controlled Store Access
To Our Valued Customers,
Effective immediately, all Enns Brothers showrooms and shop areas have moved to controlled access only.
Why are we doing this now?
Limiting public access to the showrooms and the shop areas is a serious step in our COVID 19 Response Plan. To ensure that we will be available to meet customer needs during the critical Spring Season, we have decided that we must safeguard the essential aspects of our business. We will do this by controlling access to the branch, more closely managing the flow of customers and tailoring solutions to specific situations.
Before implementing this action, we evaluated the potential risks to our employees and customers and any possible negative impact of our reduced accessibility. We recognize that a portion of our employees and customers might feel that this is unnecessarily extreme and a portion will wonder why we did not do it sooner. We are staying connected to what is happening in the branches and in the environment and undertaking daily risk assessments to inform our actions.
How will this work?
Access to the showroom will be controlled by a designated person who will ask the customer specific questions to confirm that they have not recently returned from travelling, have not been in contact with anyone who has the virus and that they are feeling well. Additional questions may be added to the list as indicated by changes to public policy and risk factors.
Customers who have none of the indicated risk factors, will be given limited access to the Parts and Service desks. Some areas of the branch are no longer open to the public and the number of customers allowed in the building at one time will be limited. Social distancing is in effect in the store and customers are required to maintain a 2 meter (6 foot) distance from employees and others in the store.
What if I am not able to come into the branch?
We have a variety of solutions available to meet the needs of all customers, with no reduction in service, no matter their circumstances.
We are leveraging existing technology and adding new capabilities to ensure that we can support all customers. We are ramping up our ability to take orders online, by phone and text and have implemented curbside pick up and no-contact delivery. The MyDealer online portal is also available to meet your needs from the comfort of your home.
What if I have equipment being repaired in the shop?
To safeguard the health and well-being of our technicians, we have limited access to the shop as well. All direct access points are closed to the public and compounds/yards have been closed. Any customer requiring access for an inspection of their own equipment should call for an appointment and we will be able to accommodate escorted access to the shop. Please note that a distance of 2 meters from the employees at all times is required.
What if I have more questions?
The management team at your local branch are ready to answer your questions and work out a solution that will meet your needs.
We are committed to doing our part to stall community transmission of the COVID 19 virus and to keeping our employees, customers and communities safe.
Thank you for your continued support during this challenging time. Together we will navigate this pandemic with as little disruption as possible.
Sincerely,
Ray Bouchard
CEO, Enns Brothers
